Terms and Conditions

Effective Date: April 7th, 2025

Welcome to www.hellovinrouge.com (“Website”), operated by Vin Rouge LLC (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of the Website and your purchase of any products or services offered through it. By accessing our Website or making a purchase, you agree to be bound by these Terms.

1. General Use of the Website

By using our Website, you affirm that you are at least 18 years of age and capable of entering into a legally binding agreement. You agree not to use the Website for any unlawful, fraudulent, or abusive purpose.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly if we believe a user has violated these Terms.

2. Product Availability & Descriptions

All products listed on our Website are subject to availability. Vin Rouge operates using a third-party fulfillment model, which means your order may be processed, packed, and shipped by external suppliers. We make every effort to accurately describe our products, but we cannot guarantee that all descriptions, images, sizes, or colors will be entirely accurate due to screen displays, supplier variations, or handcrafted materials.

We reserve the right to:

  • Modify or discontinue products at any time without notice.

  • Substitute packaging or design variations if a supplier update occurs.

3. Order Acceptance & Fulfillment

All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirmation. However, this does not constitute acceptance of your order. We reserve the right to cancel or limit quantities for any reason, including but not limited to:

  • Product unavailability from our supplier

  • Errors in pricing or product details

  • Potential fraud or unauthorized activity

Order fulfillment timelines may vary depending on supplier stock levels and destination. Estimated shipping times are provided as guidance only and are not guaranteed.

4. Pricing & Payments

All prices are listed in USD. Vin Rouge reserves the right to change pricing at any time without notice. We are not responsible for errors in pricing, typographical mistakes, or pricing changes at the supplier level.

Payments are processed securely through third-party platforms such as Shopify Payments, PayPal, or others listed at checkout. We do not store your credit card or financial information.

5. Shipping & Delivery

Vin Rouge partners with third-party fulfillment providers and international suppliers. As such:

  • Shipping times may range from 7 to 21 business days, depending on location and carrier logistics.

  • Unexpected delays due to customs, courier disruptions, or inventory issues may occur.

  • In rare cases, multi-item orders may ship in separate packages and arrive at different times.

Full details are available in our Shopping Policy.

6. Returns & Refunds

All return requests are subject to our Refund Policy. Due to the nature of dropshipping, we are unable to process exchanges. Returns are accepted only if the item arrives damaged or is significantly different from the description. All claims must be submitted with photographic evidence within 7 days of delivery.

7. Intellectual Property

All content, including logos, images, copy, product names, and graphics, is the property of Vin Rouge LLC or its licensors and is protected by intellectual property laws. No material may be reproduced or used without written consent.

8. Limitation of Liability

Vin Rouge is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or the purchase of any products. All products are provided “as-is” with no warranties, express or implied, unless required by law.

9. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the courts of competent jurisdiction in Florida.

10. Changes to Terms

Vin Rouge reserves the right to revise these Terms at any time. Continued use of the Website following any changes constitutes acceptance of those changes. We encourage users to review this page regularly.

11. Contact Us

For questions or concerns, please contact us at hellovinrougellc@gmail.com